Terms & Conditions

This is the small print of the contract that you enter into with WeldFix Supplies Ltd. when you buy through our website.

NOTHING STATED OR IMPLIED IN THESE DETAILS WILL AFFECT YOUR STATUTORY RIGHTS

Customer Service and Support

Customer service and Support is available on 01227710003 or by e-mail, click here for our contact form.

Service and Support are available Monday to Friday 8.00am - 5.00pm (UK local time).

General

An order for goods placed by you, the buyer, through our website shall be subject to these terms and conditions.

Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer.

Your Warranty to us

You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.

Our Warranty to you

The details you supply will be stored on computer and used by WeldFix Supplies Ltd. to service your purchase. We may also use your contact details to provide details of future events; company newsletters and other information relating to the sale of our products. You can choose whether you want to receive further information by clearing a tick box on the registration form. You can return to the site and change the state of this box at any time. We will also honour any requests to remove your details from our database.

Your security and privacy are our priority; it is not our policy to disclose your E-mail address or details to any third parties.

Orders

All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions.

You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.

Upon receipt of an order we will confirm to you by e-mail of the availability of the items ordered and the purchase price, shipping and VAT. You may cancel your order prior to dispatch without any penalty. No order submitted by you shall be deemed to be accepted by us unless and until we confirm acceptance of your order by E-mail or telephone. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

Where an item is sold out, we will endeavour to re-stock at the same price. If this price differs from that shown on the web site, we will advise you of this before accepting your order.

All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree alternative arrangements with you.

Pricing / Payment

All goods offered for sale through our website are priced in Pounds Sterling (£). Prices quoted do not include VAT.

VAT at the current rate will be added to all orders for delivery within the EEC (European Economic Community). We are registered for UK VAT. Our Registration number is GB 157 9289 56.

We accept payment in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, JCB,Switch and Solo. If you prefer, you may also supply us with your credit card information by telephone to 01227710003

Postage and packing prices are calculated as you make the order and are depandant upon the weight and your location.

If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made.

Due to fluctuating market values, especially on raw materials, all prices are subject to change and availability but will not be changed once your order is accepted.

Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.

Dispatch and Delivery

All orders will normally be dispatched within 2 working days. However it is our aim to dispatch all available items for orders received before 13:00 GMT on the same day, ready for next day delivery.

If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.

Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel. Ask via our contact form quoting your order number.

Please note that all delivery charges are shown on your order form. The goods will be delivered to you, the buyer, at the address provided by you on the order form.

If an item is not available ex-stock we will advise you if the delay in shipping will exceed 7 days.

Items sent by courier are usually collected each working day and delivered in the UK on the next working day. We will advise of an expected delivery date.

All shipping/delivery charges are shown on your order form before we ask for payment.

The risk in the goods shall pass to you upon delivery taking place. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.

Returns

All items are carefully checked before dispatch. Occasionally items may arrive damaged, defective and we will make every effort to rectify this situation.

We will do our best to ensure that you are fully satisfied with your purchase.

If the goods are damaged in-transit, please sign the carriers delivery note `Damaged' and notify us within 3 days of the date on which the consignment was signed for. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.

Goods that are not acceptable for any other reason may be returned at your expense within 10 days for a refund or replacement, but in all cases you must contact us first for authorisation. An authorisation reference will be given. Goods returned which are not defective or faulty will be subject to a 25% re-stocking charge. This does not affect your statutory rights.

WARRANTIES OF GOODS

Subject as expressly provided in these Conditions, the Seller warrants the Goods will comply with the description set out in the catalogue issued by the Seller from time to time. All other conditions, warranties terms and undertakings express of implied statutory or otherwise in respect of the goods are hereby excluded.

Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace or repair the Goods (or the part in question) free of charge or, at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer and this shall be the Seller's entire liability to the Buyer in respect of any such claim.

The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or in any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing causes beyond the Seller's reasonable control shall included Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of the government, parliamentary or local authority; import or export regulations or embargoes; strikes; lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

Law and Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between WeldFix Supplies Ltd. and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.

Our Website

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.

Copyright

Copyright for the images shown on our website remains with the Artist, Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.

Queries and Complaints

WeldFix Supplies Ltd endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail via our contact form or by post to the following address:

WeldFix Supplies Ltd.
Unit 4H Lakesview Business Park
Sparrows Way
Hersden
Canterbury
Kent CT3 4JH

Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.